Before the clock starts
Have your TV or box ready and confirm the trial start and expiry with support. Install only the appropriate player from its official publisher or supported store. Check the device guide if you are unsure which operating system your screen uses.
Choose a day when you can try both a quiet period and your normal viewing time. The 24-hour window is short, so plan around a real evening at home rather than leaving the access unused.
First session: setup and everyday navigation
Open a live programme and leave it running. Note how long playback takes to start, whether speech matches the picture and whether the remote makes channel navigation easy. Find the programme guide and check that its time corresponds to your local time.
Next, close and reopen the player normally. You want to know how convenient it will be tomorrow, not just whether the first login succeeds. Keep your credentials private and save only what your own device needs.
Your usual evening: the demanding part
Use the screen and connection you expect to use long term. If you follow sport, try an available event around its busy period. Observe moving players, camera pans and any interruptions. Keep a note of the approximate time of a problem so support has something useful to investigate.
A pause on one programme and a pause across everything are different clues. Try a second channel before changing several settings. Our troubleshooting guide helps you make one change at a time.
Later: films, series and sound
Play an on-demand title, where available. Check the correct episode, subtitles and language. Try the playback controls offered by your player, then listen through your normal audio setup. A soundbar or wireless speaker can behave differently from the television's built-in speakers.
Your personal checklist
Tick these as you test. The checklist stays on this page only; it is not sent to us or saved as a customer record.
Before choosing a package
Send unresolved questions while your trial is active. Explain the device, app, content and time involved; do not simply say “it is not working”. If the experience meets your needs, compare the 3-, 6- and 12-month plans. A trial is an observation of that period, not a guarantee that networks and content will never change.
Discuss my trial results