The trial and packages
Is the IPTV trial free?
The 24-hour trial costs £0 and does not require payment details. Message support with your device and confirm when the access starts and expires. Sending a request does not automatically activate it.
How long should I test playback?
Spend time watching normally, not only changing channels. Include your usual evening period and a live programme, then try an on-demand title where available. Use the trial checklist.
How much does the subscription cost?
The total prices are £19 for 3 months, £35 for 6 months and £49 for 12 months. These are not monthly charges. Confirm the payment and service terms on enquiry; see package details.
Can several people watch at the same time?
Ask for the simultaneous-connection allowance of the proposed package. Having the app installed on several screens does not mean all may stream at once. Confirm before testing or purchasing for multiple users.
Apps, televisions and boxes
Is TiviMate the same as an IPTV subscription?
No. It is a player. You need separate authorised content access, and a player licence or premium features may have their own cost. See the TiviMate guide.
Can I use Smarters Pro on my phone?
Check the official version for your mobile platform and its current requirements. Smarters Pro offers supported mobile versions, but the application does not supply an IPTV subscription. Our Smarters Pro guide explains the difference.
Does every Smart TV support the same apps?
No. Samsung Tizen, LG webOS and Android TV have different software ecosystems. Send the exact model and operating system. An external compatible box may be an option if the built-in store has no suitable player.
Do I need to buy a Fire TV or Android box?
Not necessarily. Start by checking the screen you already own. If a new device is needed, confirm the exact model and app route first rather than relying on a brand name alone.
Watching and support
Can I watch UK sport, films and series?
Ask for the current authorised offering and confirm the events, channels and titles important to you. Test the available content during your trial. Images and genre descriptions are not a guarantee of every broadcaster or title.
Is every programme available in 4K?
No blanket resolution promise is made. Quality depends on the actual source, player, device, television and connection. A 4K-capable TV cannot turn a lower-resolution source into native 4K content.
What should I do if a match buffers?
Note the time, device and channel. Check whether a second programme has the same problem and whether your connection is busy. Follow the troubleshooting steps and contact support with those details.
What is the current WhatsApp number?
Use +44 7465 730759. The buttons on this website prepare a message containing the page URL, so you can show support exactly which information you are asking about. You decide whether to send the message.