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WhatsApp enquiries

+44 7465 730759

For trial requests and support in English, tell us the device you use and what you want to check. If you have been using a saved contact, compare its number with the number above before sending another enquiry.

Prepare your trial message

This form opens a prefilled WhatsApp message. It does not send anything automatically. You can review and edit the message before sending it in WhatsApp.

For an existing trial or playback issue

Send the device model, player name, approximate time and any visible error message. Say whether the problem affects one channel or all playback. A precise description is more useful than repeatedly changing your settings.

If you send a screenshot, hide credentials and unrelated personal information. The setup guide includes first checks for login errors, buffering, guide times and audio.

Before asking about a particular event

Give the sport, event and when you expect to watch. Support can clarify the current authorised offering; the website does not publish a guaranteed list of every broadcaster or fixture. For on-demand content, name the film or series and any preferred language.

Our prices page shows the existing 3-, 6- and 12-month options. A WhatsApp enquiry is not a payment or an automatic subscription.